Where is Tree Treasures based?
We were founded in the beautiful city of Balitmore, Maryland in the USA.
What are your goals as a business?
We believe in doing everything we can to live and to help others live more eco-sustainable lives. Aside from our products being crafted from repurposed materials, we've also partered with Ecologi to plant trees whenever something is purchased through our webside to help fight DEforestation through REforestation.
Where do you find your items?
We source our products from a variety of artisans and craftsmen, most of whom are small businesses from Indonesia and other parts of the Eastern world.
Do you ship internationally?
We primarily ship to the U.S., Canada, United Kingdom, and Australia. We do have the capabilities of shipping to other countries as well! Feel free to send us a message and ask if we can ship to your location if outside of one of the areas mentioned previously.
How long will my order take to arrive?
After placing your order there will be 2-3 business days of processing. This includes quality control, packaging your order, and handing it off to one of our mail-carrier partners. Once your item has shipped, you can expect deliver as soon as 6 business days, or as late as 15 business days depending on where your package is headed. Feel free to check our Shipping and Handling page for more information.
Can I cancel my order?
If you've already placed an order and would like to cancel it, you must contact us within 24-hours of placing your order. Once you have contacted us we will cancel the order and refund your payment in full.
If you haven't contacted us within this time frame we unfortunately cannot cancel your order, it will already be in the package processing stage. At this point, you will have to wait until the item is delivered in order to request your refund.